Frequently Asked Questions – Twin City Dry Cleaners
We’ve compiled the most common questions from our valued customers in Minneapolis and Saint Paul to make your experience as easy and convenient as possible.
We offer a full range of garment care and cleaning services including dry cleaning, shirt laundry, wash and fold laundry service, wedding gown cleaning and preservation, household items cleaning, specialty fabric care, fur and leather care, tailoring, and a 24-hour drop box for your convenience.
We proudly serve customers in Minneapolis and Saint Paul, providing high-quality dry cleaning and laundry solutions to both residential and business clients.
Our regular business hours are Monday through Friday, 7:00 AM to 6:00 PM, and Saturday, 8:00 AM to 3:00 PM. We are closed on Sundays and major holidays. For after-hours service, use our 24-hour drop box.
We offer fast and reliable service times to fit your schedule:
Dry Cleaning: Two-day turnaround. For example, if you drop off items on Monday, they will be ready by Wednesday around 10 AM.
Wash & Fold Laundry: Ready the next business day, typically by 2 PM.
Tailoring & Alterations: Usually completed within one week, depending on the type of alteration or repair required.
If you need faster service, please let us know and we will do our best to accommodate.
Currently, we do not provide pickup and delivery service. However, our convenient location and 24-hour drop box make it easy to drop off and collect your garments at a time that suits you.
Each item is carefully tagged, inspected, and processed by experienced garment care professionals. We use gentle cleaning agents and modern equipment to protect colors, textures, and fabrics while achieving a deep, thorough clean.
Yes. Our cleaning experts specialize in spot treatment and stain removal. While most stains can be completely removed, results depend on the fabric type and how long the stain has been present. We always assess and treat garments with care.
Same-day service may be available depending on the time of drop-off and garment type. Please call ahead or speak with our staff for confirmation.
Please empty all pockets and check for personal items, loose buttons, or valuables. For delicate or specialty pieces, let our team know of any concerns or stains so they can be treated properly.
Prices are based on garment type, fabric, and cleaning requirements. You can request a quote in person or by phone. We offer competitive, transparent pricing with no hidden fees.
Yes, we clean a variety of household items such as comforters, duvets, blankets, rugs, curtains, and pillowcases. Our equipment can handle large, bulky items safely and effectively.
Our Wash and Fold Laundry Service is ideal for everyday clothes. We wash, dry, and neatly fold your garments using high-quality detergents and proper wash cycles. You’ll get fresh, clean, and organized laundry — ready to wear or store the next day.
We take every precaution to handle your garments with care. In the rare event of damage or loss, we will investigate promptly and follow standard industry guidelines to resolve the issue fairly.
We occasionally run seasonal promotions and loyalty discounts for regular customers. Please ask our front desk staff or follow our website and social media for the latest updates.
Yes! Our secure 24-hour drop box lets you drop off items anytime, day or night. Simply leave your clothes in a clearly labeled bag with your name and contact details. We’ll process your order the next business day.
We clean a wide variety of garments and fabrics including suits, dresses, shirts, jackets, wedding gowns, drapes, comforters, blankets, rugs, fur, and leather. If you have a specialty item, please contact us before dropping it off for expert guidance.
